If only it was as simple as serving the best food in town.
Unfortunately, great food is only a portion of how your guests will rate the experience. Perhaps you did make them the best braised short ribs they’ve ever tasted, but it arrived over an hour after ordering, served lukewarm as a result, and the waiter left the table without drinks when they really needed refreshments.
Why is this happening? Do you have the wrong people working for you, or simply not enough?
One poor experience is often all it takes for a customer to walk out the door for the last time. Letting standards slip and losing customers is not only inexcusable; it’s unsustainable as well.
What the Staff Says About Your Restaurant
If you’re losing customers and it’s not because of your menu, you have to explore the possibility that you have employed the wrong people or simply do not have enough to accommodate the volume of guests at your establishment.
Restaurants rely on their people. The host is the first face they see, and they start off the service experience with a smile as they seat them in your dining room. From there, the waitstaff must be friendly, attentive, knowledgeable, and accommodating.
Neglecting customers is unacceptable, but unavoidable if you expect one server to give their all to too many tables. Even if you do have a star server who seems like they could “do it all,” forcing them to sprint from table to table and keep track of everything is a surefire recipe for burnout and fatigue.
You want to set your staff up for success, not the reason for their failure.
The Right People for Your Restaurant
Hiring a few extra pairs of hands never hurts, especially since restaurants rely on coverage and keeping a manageable ratio between staff and the number of tables with seated guests.
You could undergo a thorough and lengthy hiring process to identify the best candidates for your restaurant, or you could call a temp staffing agency like Innovative Labor & Staffing Agency and let them handle the heavy lifting instead.
Bringing in temps provides a quick solution to provide support to your staff. Working with a highly qualified agency also ensures you only receive top-tier talent with applicable experience and skills, so they’re out-of-the-box trained and ready to work.
Your staff will appreciate the extra help, your customers will notice the uptick in service at your restaurant, and you’ll reap the benefits of repeat business, increased revenue, and great online ratings.
Call Today
What do you have to lose?
Permanent hires who don’t work out might slap you with a wrongful termination suit or EEOC complaint but working with an agency mitigates that risk completely. You’ve got nothing to lose and everything to gain.
Call Innovative Labor & Staffing Agency today and find out more!
