Retail was always a tough environment to work in, whether you’re an associate or manager, but it’s never been harder to succeed. Today, customers have options everywhere, and we’re not talking brick-and-mortar competitors. The Internet offers an endless array of options so, in order to succeed in today’s marketplace, a retail store has to offer something the others cannot.
Often, the answer lies in excellent customer service. No matter how convenient online shopping might be, receiving service from a living, breathing person with an excellent personality and award-winning smile is what drives repeat sales and loyal customers.
But what if you don’t have enough people to provide excellent service or, worse, what if your staff simply doesn’t perform at a high level of service?
Make a Change
Look at your staff and be brutally honest–
Is everyone performing at or above your company’s standards? Are they demonstrating strong product knowledge to your customer base? Are they able to check out each person quickly and professionally?
If the answer is no, is it because they lack the ability, or is it because you have set them up for failure?
Retail is a high stress environment, and it could be incredibly challenging for workers to perform when the sales volume far exceeds the level of coverage. If you’re regularly pulling long hours from a select few and overburdening your team, it’s only a matter of time before morale and customer service plummet.
Make a change before it’s too late.
Temps to the Rescue
Padding coverage with a few extra hires ought to do the trick, but hiring is so involved. Instead of undergoing this lengthy but essential process, outsource it to the hiring pros at Innovative Labor & Staffing Agency.
Their temps have previous retail experience and the skills required to succeed in a retail environment. Even in the face of the ever-dreaded Karen, their temps keep their composure and maintain professionalism, even as in the face of furious frivolousness that Karens are known for.
With a few extra temps around to ameliorate the hectic conditions your retail store was known for, everyone will feel a little more at ease. Rushes during peak hours will be swiftly dealt with thanks to the extra coverage. Even during slow hours, your best salespeople will be given the opportunity to truly shine, showing why your store stands a head and shoulders above the pack.
You can’t get that kind of customer service online. No way.
Try Today
A lot of small business owners are hesitant to hire temps due to the original cost, but this is considered stepping over the dollar to pick up the pennies.
Temp workers add incredible value immediately, and that value more than makes up for the costs associated. With proper coverage, you will finally drive the growth you’ve been looking for and receiving more revenue than you previously dreamed possible.
What do you have to lose?
Call Innovative Labor & Staffing Agency today and find out more!
