Young customer support representative consulting client on-line
Customer service is a tricky industry. On a good day, customers ask simple questions with straightforward answers, and they accept the response from you or your employee with no pushback.
Is this ever really the case though?
Customer service has a reputation for subjecting the workers to use and abuse at the hands of entitled, demanding, and downright rude people. It takes an excellent customer service rep to lead the interaction and steer it away from territory that will leave the customer with a bad taste in their mouth.
In fact, the reputation of your business could depend on your team’s ability to do just that. And to ensure your team has the opportunity to curate that ever-important lasting impression, it’s important you have incredible workers and enough of them.
Temps as a Solution
Perhaps you have a handful of quality customer service workers today. That’s all good and fine, but it’s meaningless if there’s not enough workers to satisfy the customer demand. It’s especially problematic if the business, whether selling goods or services, relies on its people to engage or educate the customer base.
That’s why hiring extra coverage through a high-quality temp staffing agency is an incredible solution. Having extra workers helps lighten the load. It ensures every customer gets quick and courteous service, and that your best workers get a breather in between customers to regroup, recharge, and reset in time for the next round.
Innovative Labor & Staffing Agency offers temps that are high quality and well-equipped to handle the demands and responsibilities of any and all customer service operations.
Benefits of Hiring Temps
For businesses that are accustomed to hiring their own staff, it may seem like a Band Aid fix to bring in temps. After all, could they really perform on par with your current team leaders?
The answer is a resounding yes.
The best temps boast equal or more comprehensive skill sets to those your team already possesses. Like your best employees, high quality temps also have years of applicable experience in the customer service field. They draw on this experience to handle each interaction with professionalism and courtesy, so your customers feel accommodated, and your staff feels supported.
But that’s not all.
Hiring through a temp agency mitigates risk and liability. After all, the temps are employed by the agency, so all HR onboarding, payroll setup, taxes and benefits, and other starting essentials are all taken care of.
In addition, you can part ways with duds that don’t serve you or your company well without fearing a wrongful termination suit or an EEOC complaint.
Try It Now!
You’ve got nothing to lose working with a great agency like Innovative Labor & Staffing Agency.
Call now for more information!
