Does Your Business Suffer from the Following Frustrations?
1. I can’t find good people.
2. I need more sales.
3. My people make too many mistakes.
4. I fear that if I am not there, things will fall apart. (aka “Everything depends on me.”)
5. I am always fighting fires.
Solving Frustrations In Your Business Requires a Shift in Your Thinking
Finding the solutions to these common business frustrations begins with asking more questions about each frustration. To solve a frustrations requires understanding more about what is actually happening that is causing the frustration. It is easy for a business owner to point the finger at an employee and blame the employee for whatever went wrong. This is not helpful and isn’t the path to solving the frustration. Instead, it is far more productive to point the finger at yourself as the business owner and ask “What’s missing in my business that would solve this problem?”
To find the answer to that question, you have to ask a lot of questions that help you get to the heart of the matter and understand that as the business owner, it is your responsibility to provide the tools your team needs to be successful. These tools can be in the form of a system, a policy, a standard, an approach to management that encourages accountability and well-being. Businesses rise and fall on their bottom line, but shared expectations, respect and trust are the foundation needed to achieve bottom line results. You can’t expect your team to be accountable unless you have shared expectations and agreement among your team. You may be wondering how do you do that as a business owner?
It All Starts with Recruitment and Hiring
To build a successful team, you have to have the right people in place. The right people are the ones who are excited to join your vision for your company and play their part in delivering your product and/or service. The recruitment process is the golden opportunity to express your vision with enthusiasm and pay attention to the response of your potential hires. You want to invite people who are inspired to be part of your company, not just someone trying to find a job, any job.
You are also looking for candidates that appreciate clarity about who does what in your company and systems that guide them to deliver success for you and for them. Without a clear vision, position agreements that define the job functions, systems that provide training and clarity about how things will be done, as well as a management systems that helps the employee be their best, things inevitably fall apart.
Of the 5 frustrations listed above, the solution to 4 of them lies in adopting this approach I have described. As for #2, needing more sales has everything to do with understanding who your customers are and creating a sales system that addresses what they need in a way that is emotionally appealing. But there is more to it than that. What you initially think of as a lack of sales can possibly point to incorrect pricing or lack of clarity about the metrics your sales team is to achieve or even poor management that doesn’t step in to help the team appropriately when needed.
Again, it’s all about understanding the true nature of the business frustration. As you put the missing pieces in place, you will notice less fire fighting and fewer frustrations overall. You and your team will benefit from smooth running operations and healthy work relationships.
Call for a free consultation to understand the solutions to your top business frustrations. The free consultation will offer solutions you need to get the results you want. Call Janice at 408-884-8861 to schedule your free Frustration Transformation Session.