Project: Water Damage Repair & Mold Remediation
Customer: Steve W.
Location: Southampton, PA
Recently, we received a call from a homeowner in Southampton, PA, who had extensive water damage and a flooded basement caused by a recent storm surge, and they needed help with water removal and repairs. The homeowners were away on vacation when the storm came in, so the problem went unnoticed until they returned home. As it turned out, the massive rainstorm caused the gutters to clog up and overspill, funneling the water into the basement.
When we received a call from the homeowner, Steve W., he told us they “had just returned from a weeks’ vacation and discovered our basement carpet was wet from the recent rain storm.” He said he contacted us, the Service Team of Professionals of Eastern, PA, right away to remove the water and mold because they heard that we respond fast to emergency calls.
When our technicians arrived they quickly assessed the situation and explained to Steve what would be involved in extracting the water, removing the mold, and making the necessary repairs.
By the time that we arrived, about a week after the storm had passed, most of the water had evaporated. But the carpet and base trim were still wet, so our technicians quickly removed the water damaged carpet, padding, base trim, insulation and 24 inches of drywall around the perimeter of the basement. You can see an example, in the images above, of the 2 feet of drywall that we removed from the floor up. We dried the rest of the floor, exposed studs and sheet rock that was not covered in mold.
Over the next copy of days we began to rebuild the damaged basement by installing new mold resistant sheet rock, and then priming and painting the walls. Once the water damaged materials were removed, we cleaned the gutters and installed a plastic window cover over the exposed basement window well to prevent additional damage from the next storm, which was heading their way in a few days. We began rebuilding the basement with new materials and completed the job in under 3 days.
Steve was very happy with our work, and said he would recommend us to people he knows that need water damage repairs. Here’s a nice testimonial that he sent to us:
“STOP was very quick to respond to our situation. Phil took the time to explain what type of work was involved and the necessary steps to get our basement back to normal. We never experienced a water damaged situation before and Phil put us at ease. He explained how the gutters were clogged which caused the water to pour off the roof directly into an exposed window well. STOP even took care of the clogged gutters and installed a plastic basement window cover. We are very pleased we contacted Service Team of Professionals of Eastern, PA to help us with our water damage repairs. They updated us on the progress each day and set our expectations so we knew where the project was at all times.”
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Written by: Service Team of Professionals Eastern PA
