Adopting a virtual law office or hybrid model will save in the long run on operating expenses, rent, and other miscellaneous costs that diminish your bottom line. While the new and now widely prevalent format provides various solutions, it has also created new obstacles which require surmounting in order to thrive.
For example, how do clients reach your firm by phone? Do you do away with the convenience of the telephone and impose an email-only system, turning away a large portion of potential clients? Do you provide each member of your team with a work cell phone and try listing a lengthy list of numbers on your website?
There has to be an easier way to be accessible to new clients and streamline the new client intake. With Amata, there most certainly is an answer.
Virtual Phone Answering Services
A virtual phone answering service is your first point of contact for your clients, whether existing or brand new. Attorneys’ time is too valuable to be interrupted with basic inquiries, tedious but essential intake processes, and other menial tasks better suited for an answering service.
Amata provides your virtual law office a business phone number so clients will be able to reach your firm. The answering service is capable of providing automated greetings, personalized messages for your clients or staff, and voicemail to allow your staff to call back at more opportune times.
This service also effectively screens robocalls and scammers, so you don’t waste precious time humoring opportunists.
Virtual Live Receptionists
If a recording won’t do, a virtual live receptionist is an excellent option. This professional or team of professionals would then become the first point of contact with a friendly and personalized touch.
Not only do they answer each call cheerfully, but they are able to provide basic information about the firm, forward calls accordingly, take messages, and conduct new client intake so your attorneys could receive all the pertinent case information without having to stop working and jot it down personally.
A live receptionist is an imperative part of a streamlined virtual office support staff. Their contribution helps make completing work much easier and adds incredible value. For virtual law offices, a live receptionist is an excellent solution.
Don’t Make Your Job Harder Than It Has to Be!
Sure, you could task your client base with seeking out and calling a series of numbers in pursuit of the correct staff member to assist them, but this clunky structure will turn off a wide portion of the client base.
Both you and your clients deserve excellent service and convenience. With Amata, it’s possible for everyone to get just that. Whether you’re interested in a basic phone answering service for your virtual law office or a dedicated live receptionist, Amata Law Office Suites is available to help.
Contact Amata today for more information.
