One of the perks of working in an office is the support staff. You walk into your office and are greeted by the friendly face of the receptionist each morning. As you dive into your caseload, you are free to ignore the phone, as the receptionist always answers and only transfers the calls you must take right away.
It’s too bad you can’t have someone screening your calls and serving as your first point of contact when you’re working at home, right? Wrong!
What Is a Live Virtual Receptionist?
A live virtual receptionist takes everything that’s great about an on-site receptionist but, instead, they too are working from a remote location. Calls go first to the virtual receptionist, and they continue to serve as the first point of contact even if you are not physically in the same building.
How Does a Live Virtual Receptionist Help Your Law Firm?
Attorneys should spend a vast majority of their day, if not every hour of their day, on billable tasks and case-specific work. Providing details regarding the firm, conducting new client intake, and other tedious but essential tasks should be left to support staff like a receptionist.
That’s where the value of a live receptionist is clear. Not only do they take care of these essential procedures, they also provide a friendly and personable greeting to the client, helping to make a stalwart first impression that will instill confidence in them regarding your firm.
What Are the Benefits of a Live Virtual Receptionist?
Virtual live receptionists helped take tedium out of the attorney’s schedule, allowing them to spend more time on billable tasks. They also are able to conduct new client intake or manage calendars, helping make the firm more efficient.
Improved efficiency helps translate to more monthly revenue and a bigger bottom line.
In addition, their sparkling personality makes each client interaction pleasurable and helps promote and build your brand. Hiring a live virtual receptionist, therefore, provides more than tangible benefits, as an improved reputation is priceless.
Should You Hire a Live Virtual Receptionist at Your Firm?
Hiring a live virtual receptionist for your law firm is often an excellent solution.
Bringing in additional front-of-house support staff provides immediate benefits to the attorneys, who are able to work unencumbered by tedium as the receptionist handles common day-to-day minutiae, and your clients will be happy to hear a cheerful professional on the other end of the phone.
This provides an improved client experience upfront, higher morale for your lawyer staff, and increased workplace efficiency. However, you will also enjoy the additional benefit of improved revenue, as the increased efficiency and more streamlined processes should allow your staff to perform at a higher level and increase billable hours as a result.
With much to gain and little to lose, hiring a live virtual receptionist is an excellent way to optimize your firm. Amata Law Office Suites will help.
Contact Amata Law Office Suites today for more information.
