In the legal industry, appearances are very important. High profile attorneys never take a break from a case to pick up the phone and perform menial new client intake. It’s tedious, time-consuming, and takes away from billable work where lawyers make their real bread and butter.
That’s why the best firms use live receptionists to take care of these trivial but essential processes on behalf of the firm.
Not only do great receptionists handle the minutia and let the attorneys work peacefully, but they add a flair of personality and provide a friendly face to your firm.
How do you pick the best live receptionist for your firm? Here are a few tips to help guide your search.
Experience Trumps Training
Although many people use the terms interchangeably, “experienced” and “trained” do not mean the same thing.
A “trained” receptionist has taken a course, shadowed a seasoned receptionist, or read about the job at a theoretical level. Their education lends itself to the trade, and they may make a suitable candidate.
That said, an “experienced” receptionist has worked in the field and logged a year or more under their belt. Not only do they understand the requirements, processes, and importance of the job, but they also have firsthand expertise to apply.
A trained candidate may make a good receptionist. An experienced one will.
Knowledge is Power
Many industries use live receptionists to filter calls, establish priority, take messages, screen robocallers and spammers, and much, much more. However, a call center specialist for a technology retailer may not have the same understanding of the legal industry as a live receptionist with a background in law.
For the best candidate who is ready right out of the box with minimal training, you’ll want a receptionist who has worked in law previously, as a receptionist, administrative assistant, or other back-office position that supported the firm.
Service with a Smile
Your live receptionist will work wonders freeing up the team to stay on task instead of being chained to the phone all day. However, the receptionist’s value transcends just handling minutia.
The live receptionist is the face of your firm. They provide service with a smile, make small talk, build rapport, and make it a delight to call and receive service from your firm. This makes your office not just a great place for your legal needs, but a nice place to do business with all around.
The best receptionists will have a pleasant personality. They know when to turn it on and demonstrate that sparking personality, and they know when to get down to brass tacks too.
Amata – The Best Receptionists You Will Find Anywhere!
For the best live receptionists your firm will ever have, trust Amata. Their receptionists provide support to in-house firms, remote, and hybrid models as well. They are experienced, professional, and personable.
There’s nothing they can’t handle.
Contact Amata now and find out for yourself!
