Has this ever happened to you?
You call a local business. You’re pretty sure you’re ready to make a purchase, but you have a few quick questions and would appreciate a little support. Instead of a person, a robot picks up and slowly talks through a menu of options, none of which explicitly state they’ll direct you to a representative.
I don’t care about the business hours. I need to speak to a person!
This is very prevalent in our 21st century society, as businesses try to cut costs on personnel by removing the human element of having customer service reps pick up calls.
Amata understands the value of a live receptionist though, and that’s why one of their services include a live receptionist and phone answering services.
What You Get
At the very least, Amata provides a business line for your clients to call and a personalized voicemail to take messages. This is great, but you can accomplish the same results with an excellent mobile carrier and a little understanding of basic apps.
Amata takes it a step farther by offering live receptionists that are available to take on a considerable amount of responsibility for your firm. Instead of you squandering your time on what should be billable work, your live receptionist takes over the phones to:
- Greet clients
- Complete new client intake
- Schedule, reschedule, cancel, or confirm appointments
- Manage your calendar
- Take messages on your behalf
- Screen out robocallers, scammers, and solicitations
- Build rapport through small talk and friendly demeanor
We’re lawyers, so we’re accustomed to being brutally honest, and we didn’t get into the trade to schmooze new clients over the phone. Let your live receptionist do the meet and greet, as they have the luxury to take their time without a looming case deadline preoccupying their focus.
Benefits of a Live Receptionist or Phone Answering Service
Beyond the incredible amount of time you save for yourself, presumably reallocated to your case work and billable hours that will result in a bigger monthly paycheck, there are many benefits to live receptionists and phone answering services.
For one, a live receptionist helps maintain your image as a customer service focused firm by completing new client intake, helping keep you and the client organized, sharing knowledge on your behalf that will help your client set the correct expectation, and setting them at ease with a friendly demeanor.
In addition, an office manager, receptionist, admin assistant, or other support team member helps take your organization to a whole new level. Your messages will be tidy, your calendar neat, and everything will be moving forward swimmingly without the need for you to intervene.
Amata support staff is top notch in every detail.
Try It Today!
Don’t waste time on another long phone call when Amata’s professional support staff is standing by now. Contact Amata today!
