Let’s be brutally honest– we didn’t study so hard through college and law school, pay top dollar for a top-notch education, and work tirelessly to pass the ever-important bar exam just to sit in an office and answer the phones when we could be working cases.
That’s right. Our time is too valuable to squander it on minutiae when we could better spend it on billable work and case reviews that will lead to real results in the courtroom and real results for our clients.
The simple solution? Hire a live receptionist.
Amata will help!
What can a live receptionist do for me or my office?
Law firms are unique businesses, but they are still businesses at their core. Think of a restaurant. Who seats you when you arrive? Who welcomes you with a warm smile and sets the tone from the jump? You certainly don’t call a restaurant and reach the owner or the cook. They have other important things to do.
A live receptionist essentially becomes the first face and the greeter of your operation. They will provide the following services for your operation:
- Answering and transferring phone calls
- Scheduling and confirming appointments
- Welcoming and directing visitors upon arrival
- Managing the office, including ordering supplies
- Responding to general questions and inquiries about legal services
- Creating memos, reports, letters, and other correspondence as needed
As lawyers, we know the movie trope about staying late into the evening reviewing case details and preparing everything for the next day is a cold, hard reality. Could you imagine how much longer these essential tasks would take if we suddenly realized that we’re out of copier paper and have to place a rush order or totally leave the office to buy some in a pinch?
We can’t afford to let precious time slip away when trivial details of managing the office are overlooked.
Top Tips for Choosing Your Live Receptionist
Office management is not overly technical, but it’s a false assumption to assume just anyone could perform the job duties effectively and efficiently.
Here are some tips to help you choose the best receptionist for your law office:
- Check for applicable experience– Individuals with prior office management experience or past jobs as a receptionist will be acquainted with the duties and require minimal or no training.
- Professional and personable– We want a little personality from our receptionists, but professionalism is paramount. They should be competent at communicating without oversharing or opening inappropriate topics with your clients.
- Law as an area of focus– A former receptionist in a dentist’s office will do just fine, but someone who has worked in law offices or studied law in college will offer more value than non-law-focused counterparts.
Of course, Amata’s live receptionists get a perfect score in these areas. They are experienced, professional, personable, and have ample expertise in the area of law.
Plus, Amata already vetted the candidates for you, saving you time, money, and the hassle of interviewing an endless array of potential candidates.
Stop squandering time on minutiae and contact Amata today!
