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CSM CUSTOMER SERVICE MANAGEMENT | FREE Customer Loyalty Clinic 12/28/09 (10AM PS…

Wed, December 9 2009 - 7:30 AM
Don't miss this great opportunity to join this clinic on December 28, 2009 at 10AM (Pacific Time) If you need answers, and you need them fast, this is a great, free, forum for you. At each clinic you'll be be in a one-on-one consultation with the best "Dr." in the field of service, Dr. Jeff Kasper. He will present two cases of general interest to the…

CSM CUSTOMER SERVICE MANAGEMENT | FREE Web Class – 7 Ways to Keep Your Customers…

Mon, November 30 2009 - 8:26 PM
During this web training session, Dr. Kasper will identify seven actions you can put into place that will immediately boost your customer retention. No need to form a committee or hold a board meeting to allocate money - these are real live tips you can put to use immediately and cost virtually nothing to deploy! He will also be taking a limited number of…

CSM CUSTOMER SERVICE MANAGEMENT | FREE Customer Loyalty Clinic Scheduled 12/9/09…

Mon, November 30 2009 - 8:20 PM
If you need answers, and you need them fast, this is a great, free, forum for you. At each clinic you'll be be in a one-on-one consultation with the best "Dr." in the field of service, Dr. Jeff Kasper. He will present two cases of general interest to the group, including solutions you can put to work immediately. Then, for the remainder of the "consult"…

SERVICE LEADERS CONFERENCE | CEO Appears at Harveys Lake Tahoe

Mon, October 12 2009 - 10:37 AM
ServiceQuality.US President & Chief Innovation Officer Jeff Kasper spoke at a meeting of 400+ business leaders from throughout California recently. The meeting, which was held at Harveys Resort in Lake Tahoe, Nevada included discussions focused on service. Flying in to join the summit from Mexico City was Frank Devlyn, Chairman of Mexico and…

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