ServiceQuality.US President & Chief Innovation Officer Jeff Kasper spoke at a meeting of 400+ business leaders from throughout California recently.  The meeting, which was held at Harveys Resort in Lake Tahoe, Nevada included discussions focused on service.  Flying in to join the summit from Mexico City was Frank Devlyn, Chairman of

[caption id="attachment_74" align="alignleft" width="300" caption="Jeff Kasper and Frank Devlyn chat at the recent conference"][/caption]

Mexico and Latin America's largest retail optical company, Devlyn Optical. Frank and Jeff have been amigos since the mid-1990's, when Frank served as the president of Rotary International. When asked about the meeting, Jeff said that it was, "One of the most intense, exhausting, and memorable experiences of my life.  To see over 400 leaders, focused on service, all truly committed to service, all in one place, was simply remarkable."  "Attendees represented over 20 countries, from Sweden to Slovakia, from France to China, all of the key players were well represented." Kasper observed.