TheSF Bay Area CityScoop

Industry News
SF Bay Area, CA

SERVICE QUALITY | CUSTOMER SERVICE | CUSTOMER LOYALTY: Knowing Your Customer

BY: ,

I had the occasion to go to a concert / fundraiser for Rotary International Exchange Students this past Saturday in Vacaville, CA.  The headliner was Antsy McClain and the Trailer Park Troubadours, a great band that I’ve been trying to catch live for the past few years in person.  I was introduced to the band by a friend of mine who had been a fans for some years.

I didn’t expect too much to be honest.  We have several large entertainment venues as clients, and perhaps I’ve become somewhat jaded over the years.  I had been at a Rotary event during the day, and both my wife and I had been working since 7AM.  On top of that, I got only 2 hours of sleep the night before, for no apparent reason.  Some would say I might be cranky.  I didn’t notice it.

Back to the story, when we arrived, I was pleasantly surprised to see a number of fans arriving in “Flamingohead” wear. (Think Jimmy Buffet’s “Parrot Heads”)  The atmosphere was light and fun.  There was a table in the lobby selling various and sundry cd’s and band gear. I was already having a good time and the band hadn’t even started playing yet!  Heck, the band’s slogan is “Enjoy the Ride” — what more can you ask for?

Well, over the next three plus hours, I was blown away.  During a brief intermission a couple of members of the band came out to “meet and greet” which pumped up merchandise sales even more.  These guys seemed to be having a lot of fun, too.  Antsy, never stopped dancing from start to finish.  I was truly energized at the conclusion of their performance.  Every member of the band had a chance to shine.

They promoted a number of different opportunities during the performance, without selling themselves short.  My favorite was the Woodflock in Red Bluff, California.  Now, I’m not a camper.  As a matter of fact, if you see me in a tent, the plane crashed, and I took it out of the overhead bin!  By the time Antsy was done, I was ready to go to Walmart and pick up some camping gear!

I went to the band’s website on Monday and purchased a fair amount of music.  As it turns out, I had a problem with a couple of the tracks.  These were immediately fixed and replacement links issued.

Great music, fun times, great service!  They’ve got me as a fan for life!

Be sure to stop by our other web sites for additional information and ideas about building customer loyalty:

The Service Quality Department
ServiceQuality.US
ServiceQuality.CA
ServiceQuality.co.UK
ServiceQuality.CN
High Definition Mystery Shopping

“Best Mystery Shopper in SF Bay Area, CA”

Top Rated Local Mystery Shopping Company

San Francisco County:

Recent

Do your customers have spirit? I was at a great fundraiser yesterday for Las Trampas Inc. in Lafayette CA. It was a football themed event, playing up the rivalry b…

“Best Mystery Shopper in SF Bay Area, CA”

Top Rated Local Mystery Shopping Company

San Francisco County:

CityScoop is the top ranked local business news network in the United States. Established in 2008, CityScoop has been providing local communities with high quality news about local businesses and their most recent projects.

About Cityscoop
ABOUT THE AUTHOR

LOCAL EXPERT

AUTHOR & CONTRIBUTOR
Profile Avatar Click to view Author Bio

Leave a message

Please wait...

Location

No address found...

Recent

ABOUT THE AUTHOR

Author bio information not available!

QR CODE

SERVICE QUALITY | CUSTOMER SERVICE | CUSTOMER LOYALTY: Knowing Your Customer