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Category: Mystery Shopping Services

CUSTOMER SERVICE / CUSTOMER LOYALTY / SERVICE QUALITY | Google Pac-Man Give’s Th…

Fri, May 21 2010 - 10:40 AM
Google gets it. They are my search engine of choice, for a number of reasons. They give me the information I want quickly. Sometimes, it seems like they are reading my mind! I also like the specialized logos they put up to educate me on various birthdays and other eclectic commemorations. Today's is the pac-man game I remember from my mis-spent youth.…

MYSTERY SHOPPING / SECRET SHOPPING | Is Your Customer Service Like the TV Show “…

Fri, May 21 2010 - 10:18 AM
You may be a fan of the TV show, "LOST" as I am. Looking forward, with some sadness, to the series finale this coming Sunday, May 22, 2010. I was thinking the other day how so many retailer's customer service is very similar to the TV show, and the characters. Sometimes, the characters are good. Moments later, they are mean and evil. Some days, everyt…

CUSTOMER SERVICE / CUSTOMER LOYALTY / SERVICE QUALITY | Goodbye Hello!

Wed, May 12 2010 - 7:45 AM
A few years back, I happened upon Hello Wines. We were visiting a micro winery complex, where a number of very small winemakers rented their own spaces to produce their wines. I was taken aback almost immediately with the winemaker, John Caracciolo. John was from the East Coast, and once he opened his mouth, it was apparent, both in attitude and diction.…

CUSTOMER LOYALTY / CUSTOMER SERVICE / SERVICE QUALITY | BP Oil Spill Proves 99%…

Fri, May 7 2010 - 3:03 AM
As I've watched in horror as the oil slick from the BO Oil spill in the Gulf of Mexico comes closer to the fragile coast lines of Louisiana, Mississippi, and possibly Florida a thought came to mind. Many of those I speak with say they would be happy with 99% customer satisfaction, because "you can't please all the people all the time." As you probably know,…

CUSTOMER SERVICE / CUSTOMER LOYALTY / SERVICE QUALITY | Nashville Flooding Casus…

Thu, May 6 2010 - 9:39 AM
The BP Oil Spillin the Gulf of Mexico has dominated the news of late. However, there's another story that seems to be placed on the back burner on our own turf. A good part of the state of Tennessee is under 10 feet or more of water. Nashville is closer to a lake than a city. Yet, in these days of a catastrophic flood, Southern Hospitality shines throu…

SECRET SHOP/ MYSTERY SHOP/ SERVICE AUDIT | The Service Quality Department Brings…

Thu, May 6 2010 - 9:25 AM
The Service Quality Department announced today that they have brought the new web domain, WORLDWIDE-SECRET-SHOPPING.COM online, effective immediately. The domain was added in order to better assist companies to find The Service Quality Department on the internet, allowing them greater access to customer loyalty building tools and customer serv…

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