Today's announcement that Hertz has made an offer for Thrifty / Dollar Rent a Car is both scary and exciting.  I've always been partial to National or Thrifty myself.  They are usually the best price, where Hertz is almost always the highest.  One can only hope that the two together will be stronger than apart, and that Hertz will strengthen the new acquisition, while keeping the price down.  Let's keep our fingers crossed! Be sure to stop by our other web sites for additional information and ideas about building customer loyalty: The Service Quality Department ServiceQuality.US ServiceQuality.CA ServiceQuality.co.UK ServiceQuality.CN High Definition Mystery Shopping