MYSTERY SHOP / SECRET SHOP | HAS YOUR MEASUREMENT BUDGET GONE THE WAY OF THE NASA MOON ORBITER?
SYNOPSIS: If I've heard it once, I've heard it 100 times from prospective clients, "We don't see a value in mystery shopping." You'll note that I didn't say that I heard that from any of our current clients, because we don't.
If your mystery shopping progra
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If I've heard it once, I've heard it 100 times from prospective clients, "We don't see a value in mystery shopping." You'll note that I didn't say that I heard that from any of our current clients, because we don't.
If your mystery shopping program isn't paying off in spades, then you've got the wrong observations being done. If your provider isn't responsive and offering suggestions when, or before, you ask, then you need to consider The Service Quality Department, or one of our affiliated companies.
Be sure to stop by our other web sites for additional information and ideas about building customer loyalty:
The Service Quality Department
ServiceQuality.US
ServiceQuality.CA
ServiceQuality.co.UK
ServiceQuality.CN
High Definition Mystery Shopping
