A client asked me an interesting question the other day, “Do I need to have worker’s compensation coverage if I have a mystery shopping program?” I had never thought about it, so I checked with my agent and one of our attorneys. In a word, “no.” In our case, all of our mystery shoppers are independently contracted through ServiceQuality.US. They are not employees of either our company or yours.
Be sure to stop by our other web sites for additional information and ideas about building customer loyalty:
The Service Quality Department
ServiceQuality.US
ServiceQuality.CA
ServiceQuality.co.UK
ServiceQuality.CN
High Definition Mystery Shopping
