I'm not one to discount the importance of nuclear proliferation on our collective future, but as soon as President Obama wraps up the nuclear summit in Washington, D.C., I would strongly urge him to consider a Customer Service Summit of his own!  Heck, I'll even offer to lead the charge! Customer service is nearing an all time low in the country.  Talk to many managers and business owners, and they'll disagree.  However, my experience, not to mention the impressions of tens of thousands of consumers surveyed, agree with my statement. I understand times are tough.  I know resources are stretched to the max.  But in order to renew a focus on the basic element of any business, the customer, you as a manager or owner need to take the first step!  One easy thing to do is attend our Customer Loyalty Clinic webinar.  You don't even need to get out of your chair!  Go over to The Service Quality Department website and check it out.  If the clinic doesn't strike your fancy, there's webinars on saving customer relationships, increasing sales, and more!  WHAT'S BETTER, THEY'RE ALL FREE and will only take about 30-45 minutes of your time. Be sure to stop by our other web sites for additional information and ideas about building customer loyalty: The Service Quality Department ServiceQuality.US ServiceQuality.CA ServiceQuality.co.UK ServiceQuality.CN High Definition Mystery Shopping