After speaking to a group of business leaders, a gentleman came up and thanked me for sharing some insights he could put to use right away.  He then said, "I can see where I want to be from a service perspective, but am not sure we will get there in the next few months."  This reminded me of today's "leaked" Apple information that they may have a Verizon compatible iPhone by September. Bottom line was he, unlike Apple, didn't have anyone to put his "feet to the fire" every day.  With this leak coming from the usually tight-lipped company, everyone will be looking for an announcement soon.  This is where we come in for our clients.  We hold them accountable, what's more, we provide them with the tools they need to get the job done and make a difference.  Everyday! For more information you can use right away, check out some of the latest updates on customer loyalty trends across the US by clicking here. Be sure to stop by our other web sites for additional information and ideas about building customer loyalty: The Service Quality Department ServiceQuality.US ServiceQuality.CA ServiceQuality.co.UK ServiceQuality.CN High Definition Mystery Shopping