Commenting on consumer loyalty research recently released, ServiceQuality.US president and chief innovation officer Jeffrey Kasper, D.D. said, "We've seen a marked increase in the expectations of consumers in this recessionary economy.  They expect, for that matter demand, personalized interactions from every avenue of service.  That means that everyone expects to be treated like a 'top shelf' client as part of their service experience."  To find out more about this and other trends, click here. Be sure to stop by our other web sites for additional information and ideas about building customer loyalty: The Service Quality Department ServiceQuality.US ServiceQuality.CA ServiceQuality.co.UK ServiceQuality.CN High Definition Mystery Shopping