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CUSTOMER SERVICE / CUSTOMER LOYALTY | Customers Less Tollerant of Mistakes and E…

Sun, March 28 2010 - 2:15 PM

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New Customer Research Released! Consumers in this “Recession Era” are completely intolerant of any sense of indifference by a company they are doing business with. Dr. Kasper believes that this will be the deciding factor as to which businesses survive! Where will your business be? Read more here…

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SERVICE QUALITY | CUSTOMER SERVICE | CUSTOMER LOYALTY: Can BP Survive Oil Spill

Mon, Jun 14 2010 - 12:50 PM Client Examples

WOW! I've never been known as a great environmentalist, but every day when I turn on the news and see the devastation brought on by the British Petroleum Golf Oil S…

SERVICE QUALITY | CUSTOMER SERVICE | CUSTOMER LOYALTY: Knowing Your Customer

Wed, May 26 2010 - 10:45 AM Special Offer

I had the occasion to go to a concert / fundraiser for Rotary International Exchange Students this past Saturday in Vacaville, CA. The headliner was Antsy McClain a…

MYSTERY SHOP / SECRET SHOP | BP Oil Spill – Why Checks Are So Important!

Mon, May 24 2010 - 12:21 AM Videos

The news from the Gulf keeps getting worse. In today's news, BP announced that the stop-gap measure they put in place was sucking up 5,000 barrels of oil! That's g…

CUSTOMER SERVICE / CUSTOMER LOYALTY / SERVICE QUALITY | Google Pac-Man Give’s Th…

Fri, May 21 2010 - 10:40 AM Mystery Shopping Services

Google gets it. They are my search engine of choice, for a number of reasons. They give me the information I want quickly. Sometimes, it seems like they are readi…

MYSTERY SHOPPING / SECRET SHOPPING | Is Your Customer Service Like the TV Show “…

Fri, May 21 2010 - 10:18 AM Mystery Shopping Services

You may be a fan of the TV show, "LOST" as I am. Looking forward, with some sadness, to the series finale this coming Sunday, May 22, 2010. I was thinking the othe…

CUSTOMER SERVICE / CUSTOMER LOYALTY / SERVICE QUALITY | Goodbye Hello!

Wed, May 12 2010 - 7:45 AM Mystery Shopping Services

A few years back, I happened upon Hello Wines. We were visiting a micro winery complex, where a number of very small winemakers rented their own spaces to produce t…

CUSTOMER LOYALTY / CUSTOMER SERVICE / SERVICE QUALITY | BP Oil Spill Proves 99%…

Fri, May 7 2010 - 3:03 AM Mystery Shopping Services

As I've watched in horror as the oil slick from the BO Oil spill in the Gulf of Mexico comes closer to the fragile coast lines of Louisiana, Mississippi, and possibl…

CUSTOMER SERVICE / CUSTOMER LOYALTY / SERVICE QUALITY | Nashville Flooding Casus…

Thu, May 6 2010 - 9:39 AM Mystery Shopping Services

The BP Oil Spillin the Gulf of Mexico has dominated the news of late. However, there's another story that seems to be placed on the back burner on our own turf.…

SECRET SHOP/ MYSTERY SHOP/ SERVICE AUDIT | The Service Quality Department Brings…

Thu, May 6 2010 - 9:25 AM Mystery Shopping Services

The Service Quality Department announced today that they have brought the new web domain, WORLDWIDE-SECRET-SHOPPING.COM online, effective immediately. The domai…

INDUSTRY NEWS | ServiceQuality.US Participates in National Day of Prayer 2010

Thu, May 6 2010 - 9:09 AM Industry News

In recognition of the National Day of Prayer 2010, all ServiceQuality.US and affiliates are encouraging their employees to take 15 minutes out of their work day to p…

SERVICE QUALITY / CUSTOMER LOYALTY / CUSTOMER SERVICE | The Service Quality Depa…

Thu, May 6 2010 - 5:15 AM Mystery Shopping Services

The Service Quality Department announced today that they have brought the new web domain, WHAT-IS-SERVICE-QUALITY.COM online, effective immediately. The domain w…

SERVICE AUDIT / MYSTERY SHOP / SECRET SHOP | The Service QUality Deparment Bring…

Thu, May 6 2010 - 3:10 AM Mystery Shopping Services

The Service Quality Department announced today that they have brought the new web domain, SERVICE-AUDITS-WORLDWIDE.COM online, effective immediately. The domain…

MYSTERY SHOPPER / SECRET SHOPPER / SERVICE AUDIT | The Service Quality Departmen…

Thu, May 6 2010 - 3:01 AM Mystery Shopping Services

The Service Quality Department announced today that they have brought the new web domain, WORLDWIDE-SECRET-SHOPPING.COM online, effective immediately. The domain…

MYSTERY SHOPPING / SECRET SHOPPING / SERVICE AUDITING | The Service Quality Depa…

Thu, May 6 2010 - 2:19 AM Mystery Shopping Services

The Service Quality Department announced today that they have brought the new web domain, WORLD-WIDE-MYSTERY-SHOPPING-COMPANY.COM online, effective immediately.…

MYSTERY SHOPPING / SECRET SHOPPING / SERVICE AUDITS| ServiceQuality.US Opens “WO…

Wed, May 5 2010 - 8:53 AM Industry News, Mystery Shopping Services

ServiceQuality.US announced today that they have brought the new web domain, WORLDWIDE-SECRET-SHOPPING.INFO online, effective immediately. The domain was added in…

MYSTERY SHOP/ SECRET SHOP / SERVICE AUDITS | ServiceQuality.US Brings “World-Wid…

Wed, May 5 2010 - 8:45 AM Mystery Shopping Services

ServiceQuality.US announced today that they have brought the new web domain, WORLD-WIDE-MYSTERY-SHOPPING-COMPANY.INFO online, effective immediately. The domain was…

SERVICE QUALITY / CUSTOMER SERVICE / CUSTOMER LOYALTY | ServiceQuality.US Adds “…

Wed, May 5 2010 - 8:36 AM Mystery Shopping Services

ServiceQuality.US announced today that they have brought the new web domain, WHAT-IS-SERVICE-QUALITY.INFO online, effective immediately. The domain was added in…

CUSTOMER SERVICE / CUSTOMER LOYALTY / SERVICE QUALITY | ServiceQuality.US Adds “…

Wed, May 5 2010 - 8:33 AM Industry News, Mystery Shopping Services

ServiceQuality.US announced today that they have brought the new web domain, SERVICE-AUDITS-WORLDWIDE.INFO online, effective immediately. The domain was added in…

CUSTOMER SERVICE / SERVICE QUALITY / CUSTOMER LOAYLTY | ServiceQuality.US Adds M…

Wed, May 5 2010 - 8:24 AM Industry News

ServiceQuality.US announced today that they have brought the new web domain, Mystery-Shop-Worldwide.info online, effective immediately. The domain was added in orde…

CUSTOMER SERVICE / CUSTOMER LOYALTY / SERVICE QUALITY | Customer Loyalty Program…

Wed, May 5 2010 - 8:15 AM Mystery Shopping Services

The other day I went into a local gardening store, a high end store I might add, for the first time. I had a particular problem I needed help with. There were no o…

SERVICE QUALITY / CUSTOMER LOYALTY / CUSTOMER SERVICE | Is Cinco de Mayo a Death…

Tue, May 4 2010 - 3:12 AM Mystery Shopping Services

With Cinco de Mayo coming up, many Mexican restaurant owners are salivating like a kid at Christmas. They see it as a celebration that will increase their bottom li…

CUSTOMER SERVICE / CUSTOMER LOYALTY / SERVICE QUALITY | Don’t Boycott Arizona Bu…

Mon, May 3 2010 - 12:10 PM Mystery Shopping Services

There's been a lot of news about Arizona's new law that allows law enforcement officers stop anyone they encounter and request proof of eligibility to be here in the…

CUSTOMER SERVICE / CUSTOMER LOYALTY / SERVICE QUALITY | Will United Continental…

Mon, May 3 2010 - 11:39 AM Mystery Shopping Services

In today's global economy, consolidations are inevitable. Heck, we've consolidated data centers, sales, and operations to reduce operating expenses. Our goal has a…

CUSTOMER SERVICE / CUSTOMER LOYALTY | Got Spirit?

Tue, Apr 27 2010 - 8:43 AM Mystery Shopping Services

Do your customers have spirit? I was at a great fundraiser yesterday for Las Trampas Inc. in Lafayette CA. It was a football themed event, playing up the rivalry b…

CUSTOMER SERVVICE/CUSTOMER LOYALTY | Do You Respond to Customer Problems Like an…

Tue, Apr 27 2010 - 8:14 AM Mystery Shopping Services

While the loss of 11 lives in the tragic Golf of Mexico Oil Rig Disaster is truly a shame, and out hearts go out to the families of those injured or killed in the in…

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