The customer service game has been kicked up sever notches and keeps going higher. We have just released new consumer research that identifies key customer loyalty factors. The results are eye opening and are critical to your survival in the post-recession economy.
We’ve identified key areas of focus for our clients. You can view them here.
Be sure to stop by our other web sites for additional information and ideas about building customer loyalty:
The Service Quality Department
ServiceQuality.US
ServiceQuality.CA
ServiceQuality.co.UK
ServiceQuality.CN
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