I talk about it a lot. Business owners and managers see it year after year. What is it? It’s the ups and downs of the customer experience. Employees who made it through the holiday shopping season seem to experience a bit of “March Madness” when it comes to keeping their service skills up to the highest levels.
This will translate to a dip in sales, and most possibly a decline in business for a period of time. Someone will notice, and take action, customer service will increase, until the next fall in the cycle.
If you want to combat this cycle, you need to do it proactively, every single day. If you don’t have a mystery shop program in place, get one today! If you think you’re too small for one — you’re not! If you still need more reasons — go to The Service Quality Department web site and take a look at all the things we can accomplish for you!
Be sure to stop by our other web sites for additional information and ideas about building customer loyalty:
The Service Quality Department
ServiceQuality.US
ServiceQuality.CA
ServiceQuality.co.UK
ServiceQuality.CN
High Definition Mystery Shopping
