I was watching the 2010 Academy Awards ceremony with great interest.  Not because I am a great movie buff. (Most of the movies I see are on an airplane) I find it fascinating to look at the reactions of those who walk away with an with an Oscar. For some, it's the peak of their career.  Others seem to pick up their statue like it's something they deserve and can't wait to get on with their life.  Of course, I enjoy those who seem to truly appreciate the recognition of their peers.  Jeff Bridges, Sandra Bullock, and Kathryn Bigelow all were clearly thrilled and appreciated their award.  Others, such as Sandy Powell, seemed almost annoyed. Next time you complete a series of mystery shop or secret shop reporting, why not hold an award ceremony for your super stars?  A little gold statuette can go a long way to improve employee loyalty.  We've even heard of one company that lets their customers vote for their employee of the quarter. Be sure to stop by our other web sites for additional information and ideas about building customer loyalty: The Service Quality Department ServiceQuality.US ServiceQuality.CA ServiceQuality.co.UK ServiceQuality.CN High Definition Mystery Shopping