I speak with thousands of employees every year. A common theme has been surfacing for some time: The life experiences of those coming into the work force isn’t anything near what those in the past have, and it’s getting worse. I don’t want to blame the folks at Microsoft, Apple, Nintendo or Electronic Arts for the demise of society.
It’s just a fact of life that many of those coming “online” in today’s tough work environment don’t know what it’s like to be treated like you were a guest at the Ritz-Carlton, because they have never been there!
Here’s a word to the wise, make sure your employees can articulate what you need them to do, before you walk away. Most want to try to please, just make sure you’ve filled their toolbox so they can deliver.
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