We've experienced a surge in new clients recently.  That's a great thing for us.  The difference between this and other "surges" in our business is that many clients had suspended or cancelled their mystery shopping programs as a response to cost cutting measures.  That's a very bad thing -- for them. Just like advertising and training, when times get tough, key areas that cost a lot are often cut without any focus on the return these investments deliver every day.  Most organizations are working with fewer employees.  Isn't that the time when you need the most well training people making the most sales possible?  Of course it is. We have not been immune to the effects of the economy.  Some clients have needed to scale back their efforts for a period of time.  We have been able to work with them to adjust their schedule temporarily to see that they still receive the critical business information they need for the brief period they are reducing their schedules. Don't be a victim of the price slasher!  Cut back only the programs that don't return their investment.  If you're thinking of cutting your secret shopping or mystery shopping program, call us!  We have yet to find a client who we were not able to find a solution for! Be sure to stop by our other web sites for additional information and ideas: The Service Quality Department ServiceQuality.US ServiceQuality.CA ServiceQuality.co.UK ServiceQuality.CN High Definition Mystery Shopping MS-HD.com