Nothing quite matches the feeling of a small business owner, as to the one when they open their second location.  Coming close is the feeling when they open their third, fourth, fifth, etc. The next feeling that can come, is a feeling of detachment.  One of losing control, not being as "in charge" as before.  If you're not careful, the feeling that will headed towards you is the sickening feeling of closing locations... We've studied hundreds of business success and business failure stories.  A common denominator is a lack of controls.   These controls include financial, process, and service. If your business is expanding, congratulations!  Now, take an assessment.  You can't be in two places at once, how are you going to make sure you keep it all together?  How will you keep the success going? An organization with a wealth of experience can be worth their weight in gold!  Both The Service Quality Department and ServiceQuality.US have almost a century of experience that will benefit you in every aspect of your business. Of course, you need to have a great CPA, exceptional lawyer, and a banker who listens.  When you combine these forces available to you and nothing can stop you!