WOW! I've never been known as a great environmentalist, but every day when I turn on the news and see the devastation brought on by the British Petroleum Golf Oil S…
SERVICE QUALITY | Measure Only What Matters
I was going over a new survey program with a customer recently, and I had requested to see the results from any previous customer surveys. The client proudly pulled out a survey, and the corresponding report.
Proudly, he said, "I created the survey myself, and we've used the same version for the past 10 years!" I almost fell off my chair. The survey wa…
