Around the holidays, we always see an influx of new mystery shoppers. Some are great, others not so great, and I wanted to give ou and idea of what we look for in our secret shoppers, or service evaluators.
First and foremost, you need to be honest and reliable. If you don’t show up for a assignment, or don’t follow the directions, you’ve cost us both money. In most instances, if you blow off an assignment, you won’t get the chance to do another for us.
Secondly, you need to possess good common sense. This will take care of a number of problems we’ve seen shoppers experience.
Thirdly, you need to pay attention to the details. Every interaction has thousands of points of potential satisfaction or dissatisfaction. Your job is to see them.
Finally, you need to enter each shop with a clear mind and no preconceived notions of the outcome. Your job is to observe, not judge. If you go into an assignment looking for trouble, trouble is what you will find.
In future posts, I’ll talk about the process and give you some additional helpful hints.
For more information, you can always visit our web sites; www.ServiceQuality.US or www.Service-Quality.com
