More and more of our customers are adding not-so-secret shops to their schedules. What’s a not-so -secret shop? In the most basic sense, secret shops are usually conducted by an individual who never reveals themselves to the employee being shopped. This allows the shopper to conduct a truly candid evaluation, without having to confront the employee being shopped.
A not-so-secret shop starts out the same way as a “normal” secret shop, but if the employee being observed successfully completes a series of tasks, they are rewarded immediately on the spot. One employer awards $100, another movie tickets. It’s not so much the award, but the instant recognition of a job well done that makes the impact.
It’s a win-win for everyone involved. The shopper receives the satisfaction of being able to give out some positive recognition, and the employee is the recipient of immediate positive feedback.
For more information, check out our other blog posts or stop by our other web sites for ServiceQuality.US or The Service Quality Department.
