One of the hardest things for any organization to remember is that training is one of the best investments you can make in your business.  It doesn't matter how large or small your business is, if you don't train you will never grow.  Even worse, you will pay triple or more for every interaction.  Finally, you will be stuck in a rut yourself, because you will be answering and doing the same things over and over.  It's a lot like I envision hell on earth. Training can take many forms.  The least painful is to have a 5-minute service huddle each and every shift.  Talk about one topic, or sub topic, pick a customer win or loss and share it.  Talk about it every day and you will soon get the dreaded questions from your employees!  This is where you can jump off the cliff and really start to see the payoff of your time.  As long as you pay attention to customer service and customer loyalty, so will your employees.