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Bay Area – Annoyed by the Automated Telephone Attendant? You’re not Alone.

Sat, August 13 2011 - 1:00 AM
There seems to be no shortage of things we find annoying these days, and you certainly don't have to look far to find them. Recently, Consumer Reports was nice enough to survey Americans on just what bugs us the most. Among the top responses was Not Getting a Human on the Phone. Now when it comes to live telephone receptionist services, appointment sche…

Top 3 Qualities to Look for in a Telephone Receptionist. | Answering Services

Wed, November 4 2009 - 3:44 PM
Top 3 Qualities to Look for in a Telephone Receptionist. by Victor Mataraso, M.B.A. There are many benefits to having a live, professional receptionist answer telephone calls for your small business. Among them are enhanced professional image, improved customer service and the ability to manage your workload more effectively. As with anything, there ar…

Why a Remote Receptionist May Be More Intelligent than a Traditional Office.

Mon, October 19 2009 - 8:20 PM
By Victor Mataraso, MBA If you're in business for yourself and have considered hiring staff or leasing a traditional office to grow your small business, there may be a more intelligent way to enhance your professional image, improve customer service and manage your workload more effectively. Unlike a traditional telephone answering service, a remote rece…

One Small Business Owners Quest for Relaxation and Recession | Answering Service

Fri, August 21 2009 - 1:43 PM
In Search of the Recession: One Small Business Owners Quest for R&R (Relaxation and Recession) By Victor Mataraso, M.B.A. This summer I went on a quest of sorts. In truth, the initial idea was to take a cross-country summer vacation with my family. However, being the ever vigilant multi-tasker, my trip soon evolved into a multi-pronged mission that looke…

3 Steps Every Small Business Should Follow to Create a Good Telephone Experience

Wed, July 8 2009 - 4:01 PM
3 Key Steps Every Small Business Should Follow to Create a Positive Telephone Experience. By Victor Mataraso, M.B.A. Good customer service is not rocket science. Most of us know it when we experience it. However, as small business owners, many of us overlook these fundamental strategies in our own business, often to our detriment. Here are a few simple way…

The Cost of Hiring a Receptionist vs. Outsourcing Telephone Answering Services

Wed, April 1 2009 - 8:00 AM
The True Cost of Hiring a Receptionist vs. Outsourcing Telephone Answering Services. By Victor Mataraso, M.B.A. An increasing number of savvy small business owners are recognizing that outsourcing their telephone answering services in the form of an off-site receptionist is an excellent way to control costs and enhance customer service without the headache…

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Top 3 Ways to Convert Callers into Clients

Wed, Mar 4 2009 - 12:09 PM
Top 3 Ways to Convert Callers into Clients By Victor Mataraso, M.B.A. For all the time, money and effort you spend trying to get prospective clients to call your s…
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