The key to a more profitable practice for Attorneys is to keep overhead low while still maximizing every opportunity to increase billable hours. Today, savvy law firms are taking advantage of a new secret weapon that helps them accomplish both.
An off-site Receptionist (sometimes called a virtual receptionist or remote receptionist), can help insure all your business calls are answered live while still avoiding the salary, expenses and administrative headaches of hiring an employee to answer the telephone. Just like a traditional receptionist, your calls are answered live, callers are assisted per your instructions, and calls you want can be privately announced and seamlessly connected in real-time back to you on any phone number. Your callers won’t even realize your Receptionist is off-site.
What’s more, your off-site Receptionist can perform a new client intake capturing key information and locking up clients for you in real-time even if you’re not personally available to take a call. They can even go so far as to schedule a consultation on your calendar. However, the true hidden benefit might just be the ability to manage your own workload more effectively. By eliminating unwanted interruptions and reducing wasted time with unqualified prospects, many attorneys quickly notice their billable hours increasing exponentially.
Victor Mataraso, M.B.A. is the Founder and President of Reliable Receptionist. Based in the East San Francisco Bay Area city of Walnut Creek, CA, Reliable Receptionist provides off-site telephone receptionist and appointment scheduling services that help attorney convert more callers to clients and increase billable hours. He may be reached at (925) 627-4200 or through their website at www.ReliableReceptionist.com.
