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Bay Area – Annoyed by the Automated Telephone Attendant? You’re not Alone.

There seems to be no shortage of things we find annoying these days, and you certainly don't have to look far to find them. Recently, Consumer Reports was nice enough to survey Americans on just what bugs us the most. Among the top responses was Not Getting a Human on the Phone. Now when it comes to live telephone receptionist services, appointment sche…

Bay Area – Revenge of the Receptionist by Victor Mataraso | Answering Services

Revenge of the Receptionist How your unanswered telephone translates to an overflowing inbox and what to do about it. By Victor Mataraso, M.B.A. It was not much more than a decade ago that e-mail was just coming on the scene and, "You've got mail," was music to your ears. How times have changed. Now the very thought of sifting through your inbox is enou…

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Top 3 Ways to Convert Callers into Clients By Victor Mataraso, M.B.A. For all the time, money and effort you spend trying to get prospective clients to call your s…

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