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Top 3 Qualities to Look for in a Telephone Receptionist. | Answering Services

Top 3 Qualities to Look for in a Telephone Receptionist. by Victor Mataraso, M.B.A. There are many benefits to having a live, professional receptionist answer telephone calls for your small business. Among them are enhanced professional image, improved customer service and the ability to manage your workload more effectively. As with anything, there ar…

Why a Remote Receptionist May Be More Intelligent than a Traditional Office.

By Victor Mataraso, MBA If you're in business for yourself and have considered hiring staff or leasing a traditional office to grow your small business, there may be a more intelligent way to enhance your professional image, improve customer service and manage your workload more effectively. Unlike a traditional telephone answering service, a remote rece…

Do I Need Answering Services to Answer Telephone Calls for my Small Business?

Do I Need a Call Center, Answering Service or Remote Receptionist to Answer Telephone Calls for my Small Business? By Victor Mataraso, MBA If you need help answering the telephone for your small business, there is a dizzying array of choices available. From massive call centers in distant countries to locally-based remote receptionists and telephone an…

Top 5 tips to maintain a strong business relationship with a receptionist.

By Victor Mataraso, M.B.A In light of our current economic state, outsourcing parts of business has become a popular option. Many small business owners have discovered the many benefits an off-site receptionist can bring to handling the front end of the business as they continue to maintain the back end. When answering the phone lines, the receptionist is…

One Small Business Owners Quest for Relaxation and Recession | Answering Service

In Search of the Recession: One Small Business Owners Quest for R&R (Relaxation and Recession) By Victor Mataraso, M.B.A. This summer I went on a quest of sorts. In truth, the initial idea was to take a cross-country summer vacation with my family. However, being the ever vigilant multi-tasker, my trip soon evolved into a multi-pronged mission that looke…

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Top 3 Ways to Convert Callers into Clients By Victor Mataraso, M.B.A. For all the time, money and effort you spend trying to get prospective clients to call your s…

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