Customer service is poised for disruption with advances in AI and support tools. But none of that matters without the proper strategic implementation of best-in-class customer service. With over 15,000 logged business coaching hours, I understand the customer service training needs of businesses and teams here in Tempe. Rising to the challenge of hybrid work models demands modern businesses shift into high gear and consistently raise their service game. My customized workshops equip leaders, support reps, and broader teams to create 5-star customer experiences.
As a Certified Master Business Coach and former corporate executive well-versed in CX best practices, I take a systemic approach to service excellence. For any organization seeking customer service coaching and training here in Tempe, here is what I offer:
Signature Customer Service Workshops
My workshops help participants master both the art and science of providing memorable service through:
- Customer psychology and predictive behaviors
- Verbal and non-verbal communication tactics
- Conflict resolution and empathetic responding
- Process mapping for frictionless experiences
- CX metrics and benchmarking systems
These sessions quickly level up skills while also inspiring attitudinal shifts towards proactive care.
Ongoing Support & Accountability
One-off trainings easily get forgotten without follow-up reinforcement. As part of my customer service coaching packages, I provide:
- Opportunities to expand on learning
- Consultative access to me as challenges emerge
- Tools to sustain learning, like tip sheets and job aids
With my accountability-focused approach, organizations turn one-time workshops into lasting capabilities.
CX Evaluations & Planning
Beyond immediate skills training, I take a big-picture view when assessing and improving CX infrastructure. My process examines:
- Customer journeys and mindset
- Technological workflows and capabilities
- Communication skills
- Service processes and policies
- Team culture and leadership support
I then provide strategic, personalized recommendations to address gaps while maximizing strengths for CX excellence. Whether you’re looking to revamp your entire approach or simply need guidance on the frontline, my hybrid approach gets results that stick.
The key topics my customer service training programs cover include:
- Customer-centric mindset
- Communication tactics
- Diffusing problems
- Personalization
- Continual development
I customize activities like role-playing real-life scenarios and practicing phrases to diffuse tense situations. Participants build confidence and significantly improve interactions, both professionally and personally.
Let’s Discuss Customer Service Goals
As a Certified Master Coach recognized among the “Most Inspiring Transformational Coaches” globally, I help Tempe organizations meet rising customer expectations. Reach out to me, Danny Creed, to explore how my CX training services can amplify business growth and loyalty.
