WOW! I've never been known as a great environmentalist, but every day when I turn on the news and see the devastation brought on by the British Petroleum Golf Oil S…
CUSTOMER SERVICE / CUSTOMER LOYALTY / SERVICE QUALITY | Goodbye Hello!
A few years back, I happened upon Hello Wines. We were visiting a micro winery complex, where a number of very small winemakers rented their own spaces to produce their wines. I was taken aback almost immediately with the winemaker, John Caracciolo. John was from the East Coast, and once he opened his mouth, it was apparent, both in attitude and diction.…
