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Month: January 2010

SECRET SHOPPER / MYSTERY SHOPPING | New Year’s Resolution #10 – Tell EVERYONE!

Fri, January 8 2010 - 10:02 AM
Who do you share your mystery shopping results with? The manager responsible for the office/store shopped? The employee shopped? This would be the case in most companies. I would recommend that you resolve to share them with everyone in your company. Delete names and locations if the report is negative. (You don't want to embarrass or identify people…

MYSTERY SHOPPING | New Year’s Resolution #9 – I’ll Spend More Time On It

Thu, January 7 2010 - 9:47 AM
When you get a mystery shopping report on a regular basis, it's easy to take a cursory look and send it on to the file. If you receive hundreds of secret shopper reports, in some cases on a daily basis, you have to be careful not to have a sense of apathy due to the sheer volume. Make it your resolution to nit-pick each and every report. Not just for the…

MYSTERY SHOPPING | New Year’s Resolution #8 – I’ll Be Objective Too!

Wed, January 6 2010 - 9:56 AM
In the new year, when you get a bad mystery shopping report, try not to be defensive. If you've taken the time to create a great secret shopper evaluation and program, there's really no need to be. It's our natural instinct to try to defend our employees. It's their natural instinct too! They want to keep their jobs, and they should take the shopper's…

KEYNOTE SPEAKER | College & University Honorarium WAIVED!

Tue, January 5 2010 - 4:29 PM
The Service Quality Department and ServiceQuality.US announced today a special offer for colleges and universities in the United States and its territories. For a very limited number of lucky colleges and universities who book ServiceQuality.US' president and chief innovation officer, Dr. Jeffrey Kasper, to deliver their commencement address, he will waiv…

KEYNOTE SPEAKING | BOOK NOW, FREE TRAVEL!

Mon, January 4 2010 - 4:20 PM
ServiceQuality.US and The Service Quality Department announced today that all travel related costs will be waived for speaking engagements booked for president and chief innovation officer, Dr. Jeff Kasper through June 1, 2010. This is an extension of a program previously offered, due to its popularity. In today's tough economy, budgets are getting tight…

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