As a provider with a wide variety of plans, on top of our experience in this field, we’d love to give you tips to make the enrollment process as smooth as can be managed. We know this both makes things easier for you and nicer for your employees as well, ensuring they get what they need without feeling overwhelmed or stressed.
Tip 1: Prepare In Advance
The first step is to start preparing as far in advance as you can. While a lot of paperwork can’t be started before certain dates, there are things you can do.
This includes staying up to date on all healthcare changes and familiarizing yourself with the plans for the next year before enrollment starts and you have to explain these changes and plans to your clients.
Take each part of enrollment, look at it, and ask yourself if there is a fixed date preventing you from starting on it before then. Mark all these dates down so you know the soonest you can start things rolling.
Tip 2: Use Tools
We have a lot of tools are ERB for you; even if you’re not a broker working for or with us, there are still many tools available.
These include automated emails, physical pamphlets and booklets to hand out, electronic platforms for people to enroll on, and more.
Each of these tools is designed to help you in some way, whether it’s helping people understand something about enrollment or making the process itself take less time.
As a final note for this tip, make sure the tools you use are the best ones for the job. There are many types and formats of pamphlets, for example, but some of these do a much better job of relaying information than others. Make sure to handpick the ones you use.
Tip 3: Know How To Communicate
It’s one thing to know all the information, but we find it’s quite another to be able to relay information. Knowing how to explain benefits and enrollment details is an extremely important skill to have.
So, during the times when you aren’t swamped with helping people enroll, practice explaining out loud to yourself all about the different parts of enrollment, especially things people are most likely to have questions about.
Tip 4: Review Quickly
If you’re a broker, you know full well that the enrollment process extends long after your clients are enrolled.
People fill things out incorrectly or have changes of status throughout the year due to marriages, deaths, and the like. The sooner these are caught, the less troublesome they sometimes are.
In short, don’t wait until there’s an issue to start reviewing; review immediately as soon as you have the time.
