Developing efficient interpersonal communication skills is essential for growth and maintaining significant long-term relationships with customers, teams, vendors, and partners. Using professionally-developed behavioral strategies to deliver harmonious customer service, encourage team-building, network, and maintain strategic partnerships is invaluable in providing your business with more support and resources.
Interpersonal Communication Improves Engagement
Interpersonal communication is discussing ideas, concepts, and emotions with others to elicit a favorable response. Not investing in interpersonal communication development may put you at risk of being misunderstood more often, not being seen as a team player, or causing disinterest in further communication if clients don’t relate to your communication style.
Omni-Directional Relationship Building
I refer my clients to a communication system for maintaining harmonious professional relationships: omni-directional relationship building. Omnidirectional encompasses all relationships in business – from bosses to staffers to vendors to customers.
There are five foundational principles in omni-directional relationship building:
- Honesty: use honest communication to establish you are trustworthy.
- The Constancy of Purpose: build and maintain relationships with continuous and meaningful effort.
- Knowledge: learn the values and goals of an individual to relate to them in authentic interactions.
- Balance: recognize the power imbalances among staff and navigate the environment accordingly.
- Shared objectives – identify similar personal and professional goals to foster mutually beneficial relationships with teams, partners, and vendors.
Effectively Manage All Your Omni-Directional Relationships
With improved communication, my clients learn the following:
- How to diversify your relationships – learn how to network outside your business.
- How to connect others – link people with others and share industry and nonprofit-sector information to help broaden your connections and the connections of those around you.
- How to us quality time – maintain relationships with the people who contribute the most to your business: your team, partners, and loyal customers.
- How to maintain communication – continuously work on maintaining those relationships.
Support Your Team
You’ll learn when to be a mentor or coach for your team for development: by using conscientious listening, you’ll know when to offer corrective and developmental feedback, positive reinforcement, or navigate team members in fulfilling their potential within the company.
Identify Communication Styles
Knowing your unique communication style is necessary to understand how you relate to others. In communication training, we will identify your communication style and how to identify and respond to the communication styles of your clients, teams, and partners.
By becoming more aware of communication styles, you’ll engage in more productive sales conversations, be able to resolve conflicts with teams, overcome objections more in sales, and share more relatability with clients.
Develop Authoritative Communication
Business owners, executives, managers, and leaders alike maintain leadership with authoritative communication. You will position yourself as a knowledgeable and qualified provider of services for your clients and as a guide for achieving company goals to staff to drive company success by learning how and when to use authoritative communication.
To upgrade your communication skills, you can book a consultation today.
