As a full-service real estate and property management company, we at ACL have been serving the California property market by helping tenants and landlords find the right match for their needs. Our experience has taught us how important it is to not only understand the needs of both potential tenants as well as the home owners, but also to build strong relationships. This is exactly what we did to help Mary R. find just the right single family home in Hayward, CA.
Case Study: Single Family Home for Rent in Hayward, CA
When Mary R. had to move to Hayward, CA, with her husband and young son, she was apprehensive because she wasn’t sure of what the property market was like in the region. The first thing she did was research online for experienced property managers in the area and check out their listings. Having read some of our customer feedback, Mary decided to get in touch with us. All she needed to do for this was to fill in a short form on our website and within 24 hours, our representative got in touch with her. The process that followed after this is detailed below:
- Our first contact with Mary focused on understanding her needs. We ensured that we spent as much time as needed to get a feel of what she was looking for, her preferences for homes, neighbo
- rhoods and amenities, and much more.
- The second step was to help her fill in the rent application form. This is a simple form that could be downloaded from our website and our representative was available for any assistance that she might need in filling the form. It took about 10 minutes to complete the process and a nominal fee.
- Once we had screened her as a candidate for tenancy in Hayward, CA, our next step was to sort through the rental homes on the market in the region. It was our job to check out each single family rental home so that we found the right match for Mary and her family. We were able to shortlist three homes for her.
- Once we shared information regarding the shortlisted homes with Mary and she approved of our list, we arranged for home viewings, followed by meetings with the landlords of the two homes that Mary liked. The meetings went off smoothly and she was able to come to a decision about a two-bedroom house.
- We then moved ahead with the paperwork. Neither Mary nor the landlord needed to worry about the documentation, drawing up of the lease or any other part of the process. Our property management service took care to ensure that a contract that served the needs of both parties was drawn up and duly signed.
That was all. Now all Mary needed to do was to pack her things and move into the home. Before she arrived, we, as property managers in Hayward, CA, made sure that the home was cleaned, all needed maintenance work was completed and it was perfectly ready to welcome the family. Our relationship with Mary has only strengthened over time and this is what she has to say about our services:
“Excellent customer service!!! Best realty company I’ve had by far. Charles was very easy to communicate with and the application process was quick and easy. I was approved for the house I wanted to rent from within a few days and the house was available for me to move into right away. I would recommend renting at ACL property to anyone. There homes are in great condition and the house that I rented from was in a very nice family neighborhood. My neighbors, who also rented from ACL property, were also very friendly and easy to get along with. Had no problems with them.
It’s always a great thing when the people you’re renting a home from love what they do. It makes you feel more appreciated. Everything went very smooth with this realty company. Whenever I had a concern, it was addressed right away. I’m glad I found ACL property.”
