IT companies are essential for other companies to operate by accessing technical tools, data, and information every day. IT professionals are proficient in the design, development, support, and management of computer-based information systems.
As a business coach, I have learned from experience that even the most essential and in-demand businesses struggle with challenges and areas where they could improve. The sooner these improvements happen, the sooner you can reach your professional goals.
One of the most common things qualified IT personnel struggle with is customer service. They have the knowledge they need to solve an array of technical issues, but there are several ways their customer service could fall short.
Problems could be related to long wait times, a difficult automated system, or because they hire suitable IT candidates that lack proper customer service training. Misunderstanding the customer’s needs is another unfortunate occurrence that can be resolved.
For many years I’ve operated in Wellington and the entire South Florida area. I have facilitated strategic personnel training for a range of industries, all in different stages of growth. I will help you effectively hire, train, and maintain a skilled, high-performing team of professionals.
Customer service training should be designed to help employees handle a variety of issues and stressful situations by simulating real-world conversations with their customers. It should increase attentiveness and interaction with the customer.
Communicating effectively requires each staff member to listen closely to the customer and help them feel heard. They should interact with the customer as much as possible to help them find the best solution to their problem.
When a customer is satisfied and heard, they’re more likely to leave feedback about their experience, which is crucial to improve shortcomings.
Due to advances in technology, any customer is able to share their experience and opinion of the company globally. That being said, excellent customer service is invaluable to IT companies today.
Providing proper training to your team can make an incredible improvement in your company ratings, which can lead to an increase in business valuation. It is my profession to work beside you, teaching you how to create your own effective hiring, training, and business strategies.
I have experience working with a variety of industries to increase their business valuation and streamline their training processes. Knowing where you are and where you aim to be is the best thing you can do to minimize stress and maximize the flow of work. I use professionally-developed business and behavioral assessments to identify your current position within your industry and your vision for the future.
The most successful companies have several people working together to accomplish the multitude of tasks that need done on a daily basis. Sometimes, all a professional needs is the guidance of another professional to coach them through the challenges they’ve never faced before.
The customer service training tips discussed in this article are easy to cover, a little harder to practice. Hiring the help of a professional who has the experience and knowledge you require can change the future of your business for the better. Don’t hesitate to give me a call or complete our online questionnaire today!
