These are just two examples of the traditional customer care world across all industries being replaced with innovative solutions that have the customer value/experience foremost in their disruptive offering.
The traditional life insurance industry also has experienced a similar upheaval with the introduction of Living Benefits. These benefits are also called accelerated riders and are offered by most of the big carriers as they see a market in offering something more than Buy and Die policies. This new family of accelerated riders allow the client to access the face amount of the policy at a discounted rate, usually 70 - 90 per cent in case of a medical condition that would prevent them from working. If the policy face amount is $500,000 the tax-free payout would be around $350,000. The payments can be used for anything, no restrictions.
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As more than 60% of bankruptcies are a result of illness and medical bills, clients can accelerate their policies to avoid crushing debt. The common misconception is existing medical insurance will suffice in case of a medical disability. While medical care may be covered, living expenses are not. Bills still have to be paid and living expenses continue. Living Benefits can help with the costs of daily life.