CUSTOMER LOYALTY / CUSTOMER SERVICE / SERVICE QUALITY | BP Oil Spill Proves 99% Isn’t Good Enough

As I’ve watched in horror as the oil slick from the BO Oil spill in the Gulf of Mexico comes closer to the fragile coast lines of Louisiana, Mississippi, and possibly Florida a thought came to mind.  Many of those I speak with say they would be happy with 99% customer satisfaction, because “you can’t please all the people all the time.” As you probably know, this eco-disaster of unprecedented should have been prevented by a number of safety valves, all of which have failed.  That failure will cost BP billions of billions of dollars, not to mention the tens of thousands of lives who will be turned upside down as jobs and revenue is lost due to the disaster.

So, the next time you think 99% is good enough, you might want to think again.

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