CUSTOMER SERVICE / CUSTOMER LOYALTY | Consumers are More Educated

In new research just released, consumers in these tough times are more educated than ever. Jeff Kasper, D.D. President & Chief Innovation Officer of ServiceQuality.US was quoted as saying, “Knowing your competition and your competitive advantage is key to surviving, and actually thriving in the current recession.  If you don’t know what your direct competitors is doing, and for that matter who your customers consider your competitors (which has changed too) you should buy the ‘Going Out of Business’ banners.”  Learn more here…

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