As an entrepreneur, investing in communication development with a certified coach or consultant will present several advantages throughout your career. Using efficient interpersonal communication skills is essential for harmonious and productive interactions and relationships with customers, teams, vendors, and partners.
We use professionally-developed behavioral strategies to help our clients improve their customer service departments, encourage team-building, close more sales, build more long-term relationships with clients, network, and maintain strategic partnerships.
What Is Interpersonal Communication?
Interpersonal communication is discussing ideas, concepts, and emotions with others to elicit a favorable response. Not investing in interpersonal communication development may put you at risk of being misunderstood more often, not being seen as a team player, or causing disinterest in further communication if your clients cannot relate to your communication style.
Learn About Communication Styles
Knowing your unique communication style is necessary to understand how you relate to others. In communication training, we will identify your communication style and learn how to identify and respond to the communication styles of your clients, peers, teams, and partners.
By becoming more aware of communication styles, you will engage in more productive sales conversations, resolve conflicts with teams, overcome objections in sales, and share more relatability with clients.
Use Hot Buttons to Drive Sales
Conscientiously listen to the problems and concerns of your clients by learning how to identify hot buttons – or the emotions driving customers to purchase a product or service. Knowing the internal motivators that drive a client to complete a purchase helps you and your team accurately pitch sales, offer relevant solutions against competitors, and deliver quality customer service. Additionally, you’ll present as more personable to your clients.
Improve Authoritative Communication
Business owners, executives, managers, and sales leaders use authoritative communication – this isn’t about shouting orders or boasting you know what customers need best, but about using your natural confidence in your knowledge and capabilities to navigate others in development and finding solutions.
Create More Compelling Marketing Campaigns
Clients learn to use compelling words to refine their portfolio, give more effective presentations, and strategically highlight their most successful services in marketing and advertising campaigns.
The Strategy of Omni-Directional Relationship Building
I refer my clients to a communication system for maintaining harmonious professional relationships: omni-directional relationship building. Omnidirectional encompasses all relationships in business – from bosses to staffers to vendors to customers.
There are five foundational principles in omni-directional relationship building:
- Honesty: use honest communication to establish you are trustworthy.
- The Constancy of Purpose: build and maintain relationships with continuous and meaningful effort.
- Knowledge: learn the values and goals of an individual to relate to them in authentic interactions.
- Balance: recognize the power imbalances among staff and navigate the environment accordingly.
- Shared objectives – identify similar personal and professional goals to foster mutually beneficial relationships with teams, partners, and vendors.
To upgrade your communication skills, you can book a consultation today.
