Audi Dealer Repair Testimonial – Not a positive one | Walnut Creek, CA

COSTUMER TESTIMONIAL (DEALER EXPERIENCE)

Sometimes the dealers can get one over on you.  It has happened to me.

My 2003 Audi A4 1.8T brokedown on the freeway one day. The oil light came on and seconds later the on-board computer shut the engine down in the middle of freeway traffic.  I was stuck and that can be a very dangerous thing.

I immediately had the car towed to the local dealership.  Upon inspection I was told that the engine needed to be rebuilt or replaced.  I questioned this based on the car only having 75,000 miles and being recalled to replace incorrect oil being put into the vehicle when I first purchased the car.  It just didn’t seem to make any sense how the engine could just go like that. 

What happened was the vehicle requires synthetic oil in the engine and that’s the type of oil I put in the car when I brought it from the dealership with 10,000 miles.  So the damage had already started unknowingly to me.  A mistake that I didn’t make.

Audi then stated that they would extend the warranty to eight years due to sludge.  Well this did not happen. They stated that I was responsible for the damage because I did not get an oil change at 40,000 miles.

My oil was changed at 45,000 miles. I think they would have seen something that may cause future damage at this point or at least at my 60,000 mile oil change. Nothing was mentioned.

Audi is stating that they are not responsible for a known problem with the engine and still want to charge me $13,000 to replace the engine.  I cannot believe after paying $35,000 for the car that they will not stand behind their product and the known issue. This is reprehensible in my eyes.

They started the problem by putting the wrong oil in the car and don’t you think that the oil light should come on before the engine is completely damaged?  When the computer shut the car down I was in the middle of rush hour traffic.  This could have endangered lives with the power steering going out.  Extremely dangerous.