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Reading, PA

Business Consulting News


Reading, PA

by: Trusted Advisors

Trusted Advisors Network

(877) 858-0092

Philadelphia, PA – Use the Following Tips to Reduce Your Employees’ Overtime

Employees' Overtime

Do you want to minimize your employees’ overtime? Here is what you should do.

For most businesses, working overtime comes at a high price. It may appear as if it is the only option in your toolkit, but it rarely does any good. It doesn’t have a positive impact upon your profit margins, and it also affects your employees’ productivity. In this article, we will share with you some tips that will help you reduce your employees’ overtime.

So, let’s begin.

It Should Be an Exception and Not a RuleOvertime Patterns

The best way to reduce overtime is by setting an example. If you make a habit of working after hours, a time will come when your employees will start doing the same. So for starters, try to reduce overtime as much as you can. Only work overtime when you don’t have a choice.

A modification in the overtime culture will be difficult for employees who are used to working overtime and receiving the monitory rewards for it. However, overtime has a direct correlation with low productivity levels and employee burnout. If  you and your  employees are used to working after hours, it is about to time you sat with them and talked to them about the downsides of working till late and the changes you are about to make.

Come Up With Flexible Work Schedules

In today’s times, the 9-5 work schedule is more of a symbolic thing and has little to do with reality. Moreover, some employees find themselves to be more productive when they work from home. Studies have shown that flexible working hours work in favor of employers as well as the employees. With flexible working hours, employees are more productive and efficient. As a result, the chances of working overtime are greatly reduced. However, before introducing flexible work schedules, make sure it’s good for your business model.

Track Overtime Patterns

If you don’t track overtime patterns in your department, you might find yourself in a state of shock. Before the payroll surprises you, it is better to track and identify all overtime patterns. With the latest software and tools, you can track the number of hours an employee has worked. Prior knowledge of whether an employee has worked overtime or not enables you to make adjustments beforehand.

Spread Out Responsibilities

To reduce overtime, you need to spread out responsibilities. In most organizations, there is a complex task or a project that only a few employees can take care of. These employees are the only ones that work overtime, because without them, who would carry out the task? If you notice such employees, then you need to take action.

If they continue to work like they do, they will face burnout and may even consider switching jobs. So, make sure to spread out the responsibilities evenly across the workforce to reduce overtime for a few employees.

If you liked this article, visit our website for the best business solutions in Philadelphia, PA.

Philadelphia, PA – Improve Your Net Promoter Score With These Tested Techniques

Net Promoter Score

Do you want to improve your net promoter score? Here is what you need to do.

One of the most important business metrics is the net promoter score. It expresses the likelihood of your customers recommending your products to other people. It also measures customer satisfaction and customer loyalty,

Businesses are always on the lookout for ways to improve their net promoter score. In the following paragraphs, we will provide you with some easy tips to improve your net score.

So, let’s begin.

Close the GapMeeting

Let’s suppose your net promoter score has dropped with time. If you are lucky to identify the causes, you can come up with ways to eliminate the loopholes and improve your net promoter score. One of the easiest ways to identify loopholes is to conduct interviews and send follow-up mails. This will provide you with more feedback as well as customer-centric direction. Make sure one of your managers or representatives reach out to employees for feedback. By showing that you care, you will strengthen the bond that you and your customers share.

Utilize the Feedback to Train Your Workforce

The feedback from the NPS surveys can be used to train your workforce. It can highlight the loopholes in their performance and ways they can improve as a team. The feedback can serve as a guide whenever necessary, thus improving customer experience and the net promoter score down the line.

Rally Around the Net Promoter Score

All the people in your workforce should understand the importance of winning more promoters for the company. This vision of yours should be shared throughout the company. Make sure to be very transparent about the net promoter score and how it factors into the annual reviews of your business. Just as you would do for revenue, try to incentivize your workforce for NPS ratings and the feedback received from the clients. With an incentive to look forward to, your workers will work more diligently for the improvement of your net promoter score.

Hold Meetings to Talk about the Score

According to Mr. Fred Reichheld of the NPS, companies should organize small meetings known as Huddles. These meetings should be aimed at providing excellent customer service and enhancing customer experience, both of which will help improve the net promoter score.

Carry Out a Root Cause Analysis

One of the ways to improve the net promoter score is to compare the feedback you receive from the promoters and the detractors. For example, if you find out that one of the departments has a large number of detractors while the other department enjoys great scores, then you need to investigate what is lowering the score.

These were some ways to improve your Net Promoter Score. For the best business solutions in Philadelphia, PA, feel free to visit our website today.

Philadelphia, PA – Reasons Behind Employee Turnover and Ways to Reduce It


Are you aware of the causes behind employee turnover and ways to reduce it? Keep reading to find out how to reduce employee turnover. 

The concept of employee turnover isn’t a new one. There are multiple reasons why employees leave their jobs. Some of these reasons are unavoidable and sweating over them would be a waste of time. However, if a resource has left because of lack of job satisfaction and unhappiness, then you need to make a few changes in your organization.

Keep reading to find out the causes of employee turnover and how you can reduce it.Employee Selection

Causes of Employee Turnover

The Absence of growth

To retain your employees, you need to present them with enough opportunities of growth and progression. If the employee feels as if he is trapped, he will start looking for opportunities to leave the job and join an organization that gives him the stature that he deserves.

Feeling Overworked

It is a no-brainer that when work increases, you give your staff more and more responsibilities. During hard times, you might have to let some people go and ask the rest to fulfill their tasks, thus forcing them to work overtime. Asking your employees to give up their personal life doesn’t have a positive impact, and a time comes when they decide to leave the organization because they are overworked.

Little Decision Making

Some managers have a habit of micromanaging certain projects. In some cases, this approach might work, but mostly it minimizes the opportunities for creativity and innovation. The lack of creative freedom and the ability to make decisions can easily frustrate and agitate employees and decrease employee satisfaction. Agitated employees eventually resign and join a new organization.

Bad Employee Selection

It is not every day that you find the perfect employee. However, forcing your company culture and practices on an incompetent employee will never work and will eventually backfire. Even though you are in need of a new resource to fill the post, if you find the wrong person for the job, you will find yourself looking for a new resource in no time.

No Feedback

Giving regular feedback to your employees shows how concerned you really are. If you don’t give any feedback, the employee will feel neglected and will look for better opportunities. Furthermore, honest feedback helps employees manage their work load and refocus on their tasks. Without feedback, an employee will feel disheartened, which will force them to leave your company as quickly as possible.

How to Reduce Employee Turnover

Let’s take a look at some ways to minimize employee turnover.

  • Reward and compensate your employees.
  • Invest in the professional development of your workforce. Send them for trainingand workshops
  • Be very particular about who you hire. Don’t hire anyone in haste. Before you hire, make sure you define your goals.
  • Make sure you and your employees maintain a work-life balance.

For the best business solutions in Philadelphia, PA, feel free to visit our website today.

Philadelphia, PA – Minimize Your Marketing Costs With the Following Tips


Do you want to minimize your marketing costs? The following tips will help you.

One of the most crucial aspects of business management is marketing. Unfortunately, many companies don’t focus on marketing and miss out on countless sales. This is because they have a low marketing budget and don’t know how to use it properly. In the following paragraphs, we will share with you some ways that will help you minimize marketing costs, generate leads and expand your customer base.

So, let’s begin.

Educate Your AudienceAnalyze Data

With the passage of time, the market that we deal in has become fairly competitive. If you are one of those businesses that resort to generic pitches, be prepared for low ROIs. Advertising for the sake of advertising might be effective 20 years ago, but today, it is utterly futile. Furthermore, it sounds fake, and your customers leave will you for something better. Instead of advertising, try educating your targeted audience. Use your ads to send out messages rather than using them to spike up your sales.

Automate Your Marketing

Marketing automation is a technique that helps you improve your marketing efforts while saving you a lot of money. With marketing automation, you enable yourself to manage big data on a cloud, which helps you save time as well as money.

Follow a Strategic Approach

One of the easiest ways to save money on marketing is by following a strategic approach. Strategic thinking will allow you to identify all the loopholes within your marketing efforts and eliminate them as soon as possible. It will also help you zero in on the ads that perform the best for you. This way, you can capitalize on them.

Furthermore, strategic thinking will help you sort all the data into specific categories. You should allocate one ad to each category instead of going for a one size fits all approach.

Try to Retain Your Clients

Retaining an old customer is much cheaper than finding a new one. If you want to reduce your marketing costs, try to improve your customer service. Not only will your marketing costs go down, but it will also help you retain customers.

Analyze Data

Your data says a lot about your marketing campaign. Therefore, it is very important for you to analyze your data and metrics regularly. By analyzing your data, you can easily understand the trends among your customers. As a result, you get to come up with marketing strategies that revolve around popular demand.

To reach out to your customers in an effective manner and reduce marketing costs, follow these tips.

If you liked the article and want to learn more, visit our website today for the best business solutions in Philadelphia, PA.


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BIO: We partner with organizations to help them accelerate & grow profitable marketplace advantages by helping align people and processes with strategy. How we do it is dependent upon the specific needs of each client, however, the results are palpable!