Here is an example of some computer problems that our computer technicians at Cantrell’s Computer Sales & Service, Inc. have encountered in the last few months while performing an on-site service:
Our case study is about our customer named Jannine from Pleasant Hill, California who asked us to solve some computer and network problems at her home. The work order stated that her family was having trouble syncing the new computer and old computer. Also, the printer will print but will not scan.
When we arrived, we found she had a Dell desktop and Custom Build computer at her house. The older Dell was running Vista. On the Dell, there are two user accounts; one for kids and one for the parents. On either account, they are unable to print to their networked printer. They would also like to be able to access their account folders from their new custom built Windows 7 computer. Jannine wanted us look at why their kids Minecraft game wasn’t working properly with some mod software.
The solution to the printer problems was ultimately to uninstall the printer software and drivers on Dell and Custom Built computers, and reinstall all appropriate software and drivers for the Windows Vista and Windows 7 operating systems. We confirmed our solution by testing scanner and printer on both systems: good. Our technician also changed the sharing configurations on both machines, accessed files from either user
The solution to the Mindcraft game problem: Our computer technician found that the Minecraft game they had wasn’t an official installation. We fixed the issue and tested with mods: good to go and the customer was very satisfied with the results.
Have your computer equipment and computer network serviced by us with confidence – we have been in business over 16 years and have been ranked the #1 Computer Repair Shop in the San Francisco Bay Area!
Cantrell’s Computer Sales & Service is open six (6) days per week: We are open Monday through Friday between the hours of 9:00 AM and 6:00 PM, and Saturday from 10:00 AM until 4:00 PM. We also have a mobile service vehicle and will work on-site. And, we can create a remote to your computer system (only with your permission) and resolve many issues. We accept all major credit cards and cash.
Questions? Please call us at 925-827-1200, or come by to see us at Cantrell’s Computer Sales & Service: 1936 Linda Drive, Pleasant Hill, CA. Our website is: www.crsfbay.com.
