Finding a good contractor for working on the home can be tricky. Our perceptions of the people we call to come out to our homes to both evaluate and perform the work we need can often be riddled with skepticism of their intentions. Are they as qualified as they say they are? Will they be honest about the cost of their work or overcharge me? How in the world do I pick from all of the local options around me? You are not alone in asking any of these questions, and our goal today is to help form a better understanding of how to be more successful in your choosing a local plumbing contractor to help with the health of the plumbing of your home. Asking these questions below instead might just help you have some better outcomes:
How long have they been in business?
As with many other things in life, the longer the experience we have in it, it is most likely we also have more knowledge and ability as well. When considering how companies that are performing poorly will not succeed for very long, the length of years in business a contractor has under their belt is relevant.
What awards/affiliations do they have?
We don’t tend to view champions of the Olympics as incompetent. Consider the local jurisdictions of the contractors that are available to you as the Olympics for your hometown. Check out the awards they are toting, as well as how old those awards are and the reputation of those they are from. If you still feel unsure about the validity of the awards, contact the organizations themselves and inquire about them!
What are their customers saying about their work?
This question is perhaps the most self-evident, but still very important. As you sift through the reviews, pay attention to what people are saying. What situations they found as a great or negative experience can be measured against what you are looking to hire the contractor for yourself. Yes, positive reviews can be faked by simply buying them nowadays, however, the negative reviews are most likely legitimate and can also give some helpful insight.
How do they approach their customer service?
There are certain inferences you can draw from a single phone conversation with the local contracting company you have in question. Right out the gates, determine whether they have an answering service to collect unanswered calls or if they have a staff of people looking to understand your issue and help direct you to the right staff for the job. Most smaller companies rely on an answering service or voicemail machine, though that doesn’t always mean that they are incompetent either.
Are their contractors background and drug tested?
After all, this person will be most likely be entering into your home. They may be employed with a reputable company, however, the personal choices they make when out of the line of sight may not match up to what you read on the About Us section of their website.
Asking these questions when approaching the hiring of a local contractor can make a big difference. The quality and care of the work being done can be affected, as well as the amount of money you spend VS the worth of the work completed. If you live in the Nashville, Tennessee area, give your local plumbing professionals a call at Jack Ward & Sons Plumbing Co. and let us help answer those crucial questions about our involvement in your project.